There are 20 questions in this survey.

Welcome to the Pega Customer Service Assessment. This self-assessment will help you determine whether your customer service processes and technology are successfully delivering an experience that is both good for your customers and your bottom line. The assessment will take no longer than 10 minutes to complete. Upon finishing the survey you will be able to view your results in real time, and you will receive a comprehensive follow up report via email. All responses will be kept anonymous, but may be used for general benchmarking purposes. Thank you for your time and we trust the results of the Pega Customer Service Assessment will provide valuable insight to your business.

If you have any questions, feel free to email us at pegacrm@pega.com.

A note on privacy
This survey is anonymous.
The record kept of your survey responses does not contain any identifying information about you unless a specific question in the survey has asked for this. If you have responded to a survey that used an identifying token to allow you to access the survey, you can rest assured that the identifying token is not kept with your responses. It is managed in a separate database, and will only be updated to indicate that you have (or haven't) completed this survey. There is no way of matching identification tokens with survey responses in this survey.